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Respect for Privacy, Dignity and Religious and Cultural Beliefs

  • You will be treated politely by our staff at all times
  • We respect your privacy during consultations and treatment
  • All information about you is treated as confidential
  • We respect your religious and cultural beliefs
  • We will always seek your permission in involving you with research and/or medical students
  • We will show no discrimination to our patients on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition and will treat everyone as an individual

Staying Healthy

  • We will endeavour to help you to achieve the best state of health possible
  • We will offer advice and seek to inform you of the steps you can take to promote good health and to avoid illness
  • We will offer appropriate services to promote health, such as Child Health Surveillance and Adult Health Checks Your Treatment
  • We will involve you as much as possible in the making of decisions around your treatment. You should be given a clear explanation of your illness and its treatment, alternative treatments and the likely outcome
  • We will provide co-ordinated and appropriate care for people with chronic illness Information about the Surgery
  • We will keep you informed of our services and any developments through our practice booklet, notice boards in the waiting room and verbally

How you can help us:

  • Please treat all surgery staff with courtesy at all times; they are often working in very busy stressful situations
  • Do not ask for information about anyone other than yourself
  • Do ask if there is anything you don’t understand

Patients’ rights to General Medical Services:

Patients have the rights to:

  • be registered with a practice
  • choose their usual doctor
  • be offered a health check on joining the practice
  • receive emergency care at any time from the practice
  • receive appropriate drugs and medicines
  • be referred for specialist or second opinion if they and the GP agrees
  • have the right to view their medical records, subject to the Acts and to know that those working for the NHS are under legal obligation to keep the contents confidential

Chaperone Policy

Statham Grove Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.  This chaperone may be a family member or friend.  On occasions you my prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way.  Where this is not possible we will endeavour to provide a formal chaperone at the time of request.  However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in acccordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the manager.

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