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Our Appointment System
Together we can save the NHS money
Did you know?
- Text messaging has revolutionised how GP practices communicate with patients - The number of text messages sent has increased since the pandemic
- Each text message costs the NHS money
- There are over 250 practices in North East London and around 2 million patients. A text message to every patient costs the NHS £450,000 every year and those costs continue to rise as more texts are being sent
How you can help!
Download the NHS App
- Get free alerts, view your medical records, order prescriptions, and find other NHS services.
- Works best for you turn on notifications for the NHS App
Let us contact you by email
- Email is free for the NHS.
- Ask your GP to use your email address for appointments and updates.
Booking Appointments
We aim to see you within 48 hours of your request
Bookings can be made:
- Contact us online
- via the NHS App
- by phone after 8am
For the best possible care, we recommend that you aim to see your regular GP or the GP that is managing your current condition.
Emergency Appointments
These are available for those that are unwell and need immediate attention. This is not for repeat medications, medical certificates or reviews of long term conditions.
Emergency Problem / Duty Doctor
We reserve some appointments for those with an urgent problem who need to be seen on the same day.
If appropriate, you may be offered a telephone consultation with your usual doctor or a duty doctor.
FIND OUT MORE ABOUT THE DUTY DOCTOR
Late for your appointment
If you arrive or believe you will be late for your appointment you will only be seen at the discretion of our clinical team, if you are later than ten minutes you will need to arrange another appointment.
Telephone Consultations
If you wish to speak to a doctor or nurse about results, an administrative matter or a clinical matter that does not need a face to face consultation, then you might be able to use a telephone consultation.
The doctors and nurses provide a telephone consultation service after morning surgery and before and after evening surgery. Please ask reception to book a telephone consultation with your usual doctor or nurse.
Evening & Weekend Appointments Available - Extended Access
In addition to the practice opening hours, patients in City & Hackney have access to a GP, Nurse, Pharmacist and Healthcare Assistant (including blood clinics) appointments from Monday to Friday 6.30pm to 8pm & GP appointments and wound care appointments from 8am to 8pm Saturday, Sunday and Bank Holidays as part of the Primary Care Extended Access Service.
These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.
Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.