In view of the current coronavirus outbreak we have been advised to temporarily suspend on-line appointments until further notice

To book online follow the link above - you will need a PIN number (if you do not yet have one ask at reception).

Appointments

We aim to see you within 48 hours of your request

Bookings can be made

1. online
2. by phone after 8:00am

For the best possible care, we recommend that you aim to see your regular GP or the GP that is managing your current condition.

Emergency appointments

These are available for those that are unwell and need immediate attention. This is not for repeat medications, medical certificates or reviews of long term conditions.

Emergency problem / Duty Doctor

We reserve some appointments for those with an urgent problem who need to be seen on the same day.

If appropriate, you may be offered a telephone consultation with your usual doctor or a duty doctor.

Late for your appointment

If you arrive or believe you will be late for your appointment you will only be seen at the discretion of our clinical team, if you are later than ten minutes you will need to arrange another appointment.

Appointment System Explained

Patient Guide to Appointments

Appointment Flowchart

Appointment Flowchart (Turkish)

Home Visits

 Where possible, please request a visit before 11:00am. We try to reserve home visits for serious acute emergencies, the elderly and housebound.

Telephone Consultations

If you wish to speak to a doctor or nurse about results, an administrative matter or a clinical matter that does not need a face to face consultation, then you might be able to use a telephone consultation.
 
The doctors and nurses provide a telephone consultation service after morning surgery and before and after evening surgery.  Please ask reception to book a telephone consultation with your usual doctor or nurse.

Test Results

Please contact reception after 10am  to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Primary Care GP Extended Access Centres

There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.

Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.

Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)

What are the opening times?

The opening hours are 4pm - 8pm weekdays and 8am - 8pm weekends and Bank Holidays. 

How do I book an appointment?
For now you book an appointment by contacting your own GP practice however, direct booking is in the pipeline.

Extra evening and weekend appointments available at:

What can I expect at a consultation with a GP?
One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record?
Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality.  All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared?
If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.

Your views and feedback about the primary care extended access service.
At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.

Tests and referrals

The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.

Evening & Weekend Appointments Available - Extended Access

In addition to the practice opening hours, patients in City & Hackney have access to a GP, Nurse, Pharmacist and Healthcare Assistant (including blood clinics) appointments from Monday to Friday 6.30pm - 8.00pm & GP appointments and wound care appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Primary Care Extended Access Service.

These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.