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NAMED ACCOUNTABLE GP FOR ALL PATIENTS

All our patients have a named GP, if you would like to know the name of your GP please ask at reception.  Of course you may still see a GP of your choice. 

Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please ask for a form at reception or speak to the practice manager. This is a confidential service so please feel free to speak your mind.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP

Assistance for your complaint

If you need independent, confidential and free support and information about making a complaint about any NHS service, please contact:

 

NHS Complaints Advocacy, Mount Pleasant House, Huntingdon Road, Cambridge, CB3 0RN.

Tel: 0330 088 3762         Website: www.nhs.complaints.advocacy.org

Complaining to NHS England

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to approach NHS England Complaints Department if you feel that you cannot raise your complaint directly with us. 

 

Contact details: NHS England, PO Box 16738, Redditch, B97 9PT.

Tel: 0300 311 22 33        Email: nhscommissioningboard@hscic.gov.uk

 

 
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